PPS Technicians - TMS & Mental Health Care Coordinator - PPS

About the role

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position guides patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Responsibilities

• Conduct initial patient consultations and concisely document findings.
• Serve as a liaison between care providers and patients.
• Use an Electronic Health Record system.
• Build trust and rapport with patients to improve care.
• Communicate the benefits of treatment to patients.
• Utilize clinical information and medical necessity criteria to communicate care plans to insurance case managers, facility staff, and healthcare partners.
• Refer clients to TMS treatments based on eligibility and individual need.
• Prepare and discuss financial obligations and insurance coverage with clients.
• Complete TMS Certification (training and certification provided during initial employment).
• Administer TMS treatments to patients suffering from mental illness.

Requirements

• High-level understanding and proficiency in computer skills, including MS Office and Google Suite.
• Ability to work independently and collaboratively with employees at all levels.
• Ability to thrive in a fast-paced, growing environment.
• Excellent in-person and phone communication skills.
• Strong time management to handle a variety of tasks.
• Interpersonal skills for positive patient interaction.
• Organization skills, attention to detail, and multitasking abilities.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Experience as a medical, beauty, or cosmetic surgery consultant in the sales industry preferred.
• Minimum of 2 years of excellent customer service experience.
• Mental health experience preferred.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Engage in sustained power grasping and pushing/pulling motions.
• Exposure to dust, gas, odors, liquids, or fumes.
• Intermittent lifting and carrying up to 40 pounds, transporting objects by hand, arm, or shoulder.
• Hand/eye coordination for tasks requiring both.
• Ability to seize, hold, and grasp objects.
• Ability to lift objects by raising or lowering them from one level to another.
• Ability to respond quickly to emergency situations, which may involve running or moving rapidly.
• Frequent standing and walking for extended periods, often throughout the entire shift.
• Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.