Mental Health Care Coordinator

Position Details

Title: Outpatient Intensive Care Coordinator (ICC)
Classification: Regular Full Time (1.0 FTE), Non-exempt (Hourly)
Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely)
Regular Work Schedule: Full time, M-F
Compensation: $34.62 per hour

Qualifications

• At least two (2) years of professional experience working directly with children and/or families from a mental health framework in behavioral health, care coordination, intensive case management, social services, healthcare coordination, or related clinical services.
• Group, training or treatment team facilitation experience and skills are required.
• Bachelor's or Master's degree in Psychology, Social Work, Human Services, Counseling, or a related field required. Candidates with significant relevant professional experience in mental health or behavioral health services may be considered in lieu of a degree.
• Ability to travel by car to meet with clients, generally within a 90 mile radius of the WCC office. Clean CA DMV record, current car insurance and a vehicle; travel is required.
• Ability to apply professional judgment in ambiguous and evolving situations.
• Strong crisis assessment and intervention skills.
• Passionate about working with foster youth, families & young adults who have complex traumatic histories.
• Highly Motivated to work from a team based approach.
• Values humility, compassion, self-care, and ongoing personal growth.
• Flexible schedule with ability to work evenings and occasional weekends as needed.

Responsibilities & Competencies

• Assessment and Care Planning - Conduct comprehensive biopsychosocial, behavioral health, risk, and functional assessments for clients with complex and high-acuity needs. Support the development, implementation, and monitoring of individualized care plans using evidence-based and trauma-informed practices. Evaluate clinical progress and modify interventions based on ongoing assessment and professional judgment.
• Facilitate Child & Family Team (CFT) Meetings - Regularly schedule, organize and facilitate CFT Meetings with youth/families and their community stakeholders. Facilitation training will be provided.
• Team-Based Care - Enthusiastically able to work collaboratively as part of a multidisciplinary treatment team to support youth and families with developing and making progress toward their goals.
• Clinical Care - Manage a caseload of up to 19 clients and ensure 60% (24 hrs / week) are dedicated to providing behavioral health services to youth and families; Uphold ethical and legal responsibilities, complete high quality documentation, link youth to resources, support skill building, assess needs, strengths & provide crisis intervention and de-escalation. Represents our mission, philosophy, and upholds ethical and legal responsibilities as a mandated reporter.
• Crisis Intervention & Clinical Decision Making - Independently and collaboratively assess and respond to behavioral health crises, safety concerns, and urgent client situations. Exercise professional judgment in determining appropriate interventions, escalation procedures, mandated reporting obligations, and emergency referrals.
• Cultural Humility - Awareness of the impacts of power, privilege, race and SOGIE on self, clients & others.
• Efficiency and Time Management - Ability to be well-organized, manage time/schedule effectively, prioritize and complete timely documentation.
• Work in Community Environments - Openness to providing services in a variety of community settings such as homes, schools, parks, shelters, other agencies, etc.
• Relationship Centered - Understands the value of building healthy relationships to help youth navigate complex systems and how trauma can impact youth and team dynamics; Open to Restorative Justice Practices.
• Commitment to Ongoing Learning - Ability to use supervision effectively; Ability to be self-reflective and accountable to growth areas; passionate about learning and participating in ongoing training provided by WCC. Participate in individual and group supervision, program meetings and trainings consistently.
• Progress Notes and Clinical Documentation - Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing; This position requires the completion of daily progress notes and other clinical documentation which complies with policies and procedures for meeting EPSDT Medi-Cal and other billing requirements as set by WCC.

Benefits

• Employer-paid Medical Benefits for Employees
  100% employer-paid dental and vision
  Dependent medical, dental and vision (50% employer-paid)
  Medical and Dependent Care FSA and commuter plans
  100% employer-paid life insurance long-term disability insurance
  Voluntary accident, term life and hospital indemnity insurance
  403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
  Quarterly (5-10%) and annual incentive compensation (10%)
  Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
  12 paid holidays plus one paid floating holiday per year
  4 paid self-care days per year
  Wellness stipend ($100.00 per month)
  Professional development stipend and CEUs for trainings
  Employee Assistance Program (EAP)

Why work here?

Be part of a compassionate, driven team that is social justice-focused: We have Staff Affinity Groups such as Staff of Color, LGBTQ+, Equity and Inclusion, Health and Wellness, and more!
Make a difference for the Bay Area’s most vulnerable populations: We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!
Access a growth-oriented learning community: As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts.

Equal Opportunity Employer

We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.