PowerFLX Warranty Project Manager

About the Company

PROENERGY is an engineering, R&D, and manufacturing powerhouse addressing every need for fast-start power generation. The company specializes in turbine and package manufacturing, turnkey project execution, power purchase agreements, and asset lifecycle care for turbines and plants. PROENERGY delivers innovative aeroderivative solutions to complex energy challenges.

With a global footprint, PROENERGY operates centers of excellence including a 600,000 sq ft manufacturing campus in Sedalia, Missouri, a 500,000 sq ft lifecycle care facility in Houston, Texas, and an engineering office in Kansas City. Additional service centers are located in Phoenix, Buenos Aires, New Brunswick, Europe, Australia, and Southeast Asia.

PROENERGY invests over $1 billion through 2028 in infrastructure to serve customers and values its people with competitive pay, excellent benefits, and career growth opportunities.

About the Role

This role oversees the complete planning and execution of warranty claims within the PowerFlex business line. Responsibilities include managing the warranty process, issue verification, root cause analyses, claim validation, and coordinating warranty repair plans with internal stakeholders, supply chain partners, and equipment suppliers. The position reports to PROENERGY’s Warranty Program Director and is accountable to the PowerFLX business line.

This position can be based in Sedalia, Missouri; Kansas City, Missouri; or Houston, Texas.

Responsibilities

• Manage warranty claim workflow, ensuring prompt processing, monitoring implementation of warranty actions, and facilitating timely resolution.
• Coordinate tasks, schedules, and internal/external subject matter expert (SME) resources to facilitate claim assessment.
• Oversee the warranty claim root cause analysis (RCA) process.
• Validate claims per contractual terms and RCA outcomes.
• Create and share repair proposals using RCA and SME assessments.
• Coordinate internal and external resources to execute repairs.
• Work with supply chain to pursue supplier claims and support cost recovery.
• Communicate periodically with customers to provide claim progress updates.
• Monitor warranty costs and analyze/trend warranty claim metrics.
• Provide periodic reports and escalate warranty fulfillment risks to leadership.

Requirements

• 12+ years of relevant experience.
• College degree preferred.
• Demonstrated knowledge of PowerFLX EPC scope of service.
• Technical proficiency with engine and BOP mechanical/electrical parts, O&M manuals, failure modes, and troubleshooting steps.
• Ability to interpret contractual terms related to EPC warranties, OEM suppliers, service vendors, and subcontractors.
• Solid project management and warranty process execution experience.
• Skills in conducting root cause analysis (RCA) and preparing RCA reports.
• Effective communicator and facilitator of cross-functional teams.
• Proficient user of Microsoft Office Suite.
• Willing and able to travel as needed.
• U.S. work authorization is required; the company will not sponsor work visas.
• Successful candidate must pass pre-employment drug screen and background check.

Desired Qualifications

• Analytical: Synthesizes complex and diverse information, collects and researches data, and designs workflows.
• Problem Solving: Identifies and resolves problems, gathers information, and develops alternative solutions.
• Judgment: Displays willingness to make decisions and exhibits sound, accurate judgment.
• Professionalism: Approaches others tactfully, reacts well under pressure, and treats others with respect.
• Dependability: Follows instructions, responds to management direction, and takes responsibility for actions.
• Quality: Demonstrates accuracy and thoroughness, seeks improvements, and applies feedback.

Benefits

• Medical, dental, vision, and life/disability insurance at minimal cost to the employee.
• 10 paid holidays.
• Paid time off.
• 401K plan.