PowerFLX Warranty Project Manager

About the Company

PROENERGY is an engineering, R&D, and manufacturing powerhouse addressing every need for fast-start power generation: turbine and package manufacturing, turnkey project execution, power purchase agreements, and asset lifecycle care for turbines and plants. The company delivers innovative aeroderivative solutions to impossible energy challenges.

PROENERGY operates worldwide centers for aeroderivative excellence, including:

• A 600,000 sq ft Center for Excellence in Manufacturing in Sedalia, Missouri—expanding by 40 percent.
• A 500,000 sq ft Center for Excellence in Lifecycle Care in Houston, Texas, featuring a Level-IV depot and aero repair facility.
• An Engineering office in Kansas City supporting turnkey projects and contracted power.
• Global service centers in Phoenix, Buenos Aires, New Brunswick, Europe, Australia, and Southeast Asia.

The company is investing over $1 billion through 2028 in infrastructure to serve customers.

About the Role

This role oversees the complete planning and execution of warranty claims within the PowerFlex business line. Responsibilities include managing the warranty process, issue verification, root cause analyses, claim validation, and coordinating warranty repair plans with internal stakeholders, supply chain partners, and equipment suppliers. The position reports to PROENERGY’s Warranty Program Director and is directly accountable to the PowerFLX business line.

This position can be based in Sedalia, Missouri; Kansas City, Missouri; or Houston, Texas.

Responsibilities

• Manage warranty claim workflow, ensuring prompt processing, monitoring implementation, and facilitating timely resolution.
• Coordinate tasks, schedules, and internal/external subject matter expert (SME) resources for claim assessment.
• Oversee the warranty claim root cause analysis (RCA) process.
• Validate claims per contractual terms and RCA outcomes.
• Create and share repair proposals using RCA and SME assessments.
• Coordinate internal and external resources to execute repairs.
• Work with supply chain to pursue supplier claims and support cost recovery.
• Communicate periodically with customers to provide claim progress updates.
• Monitor warranty costs, analyze and trend warranty claim metrics.
• Provide periodic reports and escalate warranty fulfillment risks to leadership.

Requirements

• 12+ years of relevant experience.
• College degree preferred.
• Demonstrated knowledge of PowerFLX EPC scope of service.
• Technical proficiency with engine and BOP mechanical/electrical parts, O&M manuals, failure modes, and troubleshooting steps.
• Ability to interpret contractual terms related to EPC warranties, OEM suppliers, service vendors, and subcontractors.
• Solid project management and warranty process execution experience.
• Skills in conducting root cause analysis (RCA) and preparing RCA reports.
• Effective communicator and facilitator of cross-functional teams.
• Proficient in Microsoft Office Suite.
• Willing and able to travel as needed.
• U.S. work authorization (no sponsorship for work-authorized Visa).
• Must pass pre-employment drug screen and background check.

Desired Qualifications

• Analytical: Synthesizes complex and diverse information, collects and researches data, and designs workflows.
• Problem Solving: Identifies and resolves problems, gathers and analyzes information, and develops alternative solutions.
• Judgment: Displays willingness to make decisions and exhibits sound and accurate judgment.
• Professionalism: Tactfully approaches others, reacts well under pressure, and treats others with respect.
• Dependability: Follows instructions, responds to management direction, and takes responsibility for own actions.
• Quality: Demonstrates accuracy and thoroughness, looks for ways to improve, and applies feedback to improve performance.

Benefits

• Competitive pay.
• Medical, dental, vision, and life/disability insurance at minimal cost to the employee.
• 10 paid holidays.
• Paid time off.
• 401K plan.