Power Systems Service Supervisor

Overview

Quinn Company, your local Caterpillar store, is hiring a Power Systems Service Supervisor in City of Industry, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Responsibilities

• Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products.
• Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer.
• Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives.
• Works with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost.
• Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report.
• Ensure that technicians are properly trained and tooled to support current and future products.
• Completes or assists Service Managers with completing technician reviews in a timely manner utilizing the PADS process.
• Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image.
• Maintain and promote a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately.
• Demonstrate good communication and people skills.
• Act as interim Service Manager when Service Manager is out of the office.
• Be computer literate, functional in Microsoft Word, Excel, and PowerPoint.
• Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect for People, Quality and Customer Service.

Qualifications

• Associates degree or Certificate in Business/Technical discipline and/or eight to ten years related experience and/or training; or equivalent combination of education and experience.
• Prior supervisory experience preferred.
• Computer skills, and advanced mechanical service abilities.