Power Systems Service Supervisor

About the role

This is an excellent opportunity to join a respected organization that invests in its people, values operational excellence, and offers long-term career growth.

Responsibilities

• Schedule and assign work for shop and field service technicians
• Monitor workflow and ensure timely completion of customer repairs and maintenance
• Lead, coach, and develop technicians through ongoing performance management
• Support technicians with complex diagnostics and repair challenges
• Open, manage, review, and invoice work orders
• Partner with customers to define repair scopes, communicate updates, and ensure satisfaction
• Analyze equipment issues and maintain detailed service records
• Collaborate with internal teams, including finance and operations, to support business objectives
• Conduct safety audits and enforce safety policies and best practices
• Maintain accurate customer files and operational documentation

Qualifications

• Associate degree in Diesel Technology, Business, or a related field; equivalent experience will be considered
• Previous supervisory or management experience leading service teams
• Strong technical knowledge of generators, engines, and related equipment
• Proven ability to lead, motivate, and communicate effectively with technicians, customers, and internal stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and service management software
• Excellent problem-solving skills with a high attention to detail
• Customer-focused mindset with a sense of urgency and commitment to service excellence

Bonus

A performance-based bonus opportunity of 10-20% of the annual salary.

Benefits

• Generous paid time off and company-paid holidays
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• Retirement savings program with employer contributions
• Tuition reimbursement for eligible employees
• Employee referral incentives
• Additional voluntary benefits and discount programs

Pay

$80,000 - $90,000 annually, plus bonus, commensurate with experience.

Schedule

N/A