Power Generation Capital Equipment Technical Sales and Support - Aftermarket

About the role

Would you like to be a part of a company that is employee owned? Consider joining a talented team of engineering professionals at Nooter/Eriksen Inc., based in Fenton, MO. We specialize in HRSG (Heat Recovery Steam Generator) design, construction and supply of equipment and solutions in the power industry worldwide. Nooter/Eriksen is seeking an Aftermarket Technical Sales & Support Account Coordinator to join the Aftermarket Team. This role is part of a team that is responsible for providing customers with support and major retrofits for existing Heat Recovery Steam Generators (HRSGS) and Industrial Power Boilers. The expectation is that this will be a hybrid position depending on business needs.

Responsibilities

• Develop Aftermarket project activity by building professional relationships with plant personnel, acquiring technical knowledge of assigned plants and the plant history, visiting assigned plant sites once or twice per year and making sure they know we are available for questions, and ensuring assigned plants receive and understand N/E Service Bulletins.
• Handle all service calls from assigned plants, ensure each plant receives prompt, knowledgeable, and applicable responses from Nooter/Eriksen as required.
• Quote and manage projects regarding sale of parts, engineering services, and inspection services.
• Assist with review of work assigned to and completed by Aftermarket Engineers.
• Negotiate pricing and delivery requirements for spare parts with suppliers.
• Work with the Aftermarket team to decide how to best provide resources to the plant personnel to assure satisfaction.
• Become technically competent in the general aspects of the design and operation of an HRSG including thermal datasheets, coil configurations, types of valves and where they are used, coil supports, casing penetrations, start-up of the HRSGs, duct burn