Power Distribution Supervisor - Hilton by Signia Atlanta

About the role

Intermediate level set up and operation of small to large-scale power distribution systems in a hospitality environment while ensuring complete customer satisfaction. Responsible for supervising team members, providing guidance, direction, and assistance. Manages power equipment, operations and maintains customer relationships regarding power distribution services, with emphasis on power distribution planning, estimating, and design. Reports to Area Manager, Power Distribution.

Responsibilities

• Equipment Operation: Timely and accurate setup, operation, and breakdown of intermediate power distribution equipment. Inspect and maintain power distribution equipment and cabling.
• Customer Service: Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain positive relationships with all clients through effective communication. Meet with guests on site to ensure needs are met and equipment setup is working properly. Monitor events and check in on customers throughout the day. Create and execute show load-in/load-out plans for trade shows and production companies. Set and strike required electrical power for general sessions, breakouts, computer labs, dining functions, entertainment events, exhibitors, decorators and production companies. Build custom cables and assist in the fabrication of electrical components if needed. Troubleshoot power concerns when problems occur. Foster hotel/client relationships. Direct employees and assist outside electricians when necessary. Cross train team members and assist with normal day-to-day audiovisual set-ups/strikes if needed.
• Technical Ability: Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues. Handle equipment challenges and changes in a timely and professional manner. Practice OSHA, NFPA 70E and NEC power distribution safety and compliance. Working knowledge of 110v–220v, single and three phase equipment, different connectors, power phases, amperages, and voltages. Understand differences between European conversion to American power. Knowledge of power generators and transformers, as well as meters and tools of the trade.
• Systems Knowledge: Understand company processes, follow procedures and complete systems entry and paperwork accurately. Process equipment sheets to determine equipment scheduled for setup and strike. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete Navigator order entries as needed.
• Planning and Operations: Review, create and execute exhibitor order forms, electrical and exhibitor booth diagrams/blueprints and determine labor and material needs for future shows.

Requirements

• Bachelor’s degree preferred.
• 3+ years of customer service or hospitality experience, preferred.
• 3+ years of power distribution experience, preferred.
• A valid driver’s license is required for positions that may operate Company vehicles.
• Ability to obtain ESTA PDT certification within first 12 months of employment.

Technical Qualifications

Candidate should have a minimum Level 3 proficiency in all specialties is required. Establish Level 2 proficiency within first 6 months in this position. See Level 3 & Level 2 requirements in Skill Set Addendum.

Competencies

• Hospitality
• Responsiveness
• Ownership
• Professionalism
• Decision Quality
• Tech Savvy
• Collaborates
• Manages Conflict
• Builds Effective Teams
• Communicates Effectively
• Safety Conscious
• Instills Trust

Work Environment

Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members use high-end audiovisual equipment and electrical components, and are exposed to heights via lifts and ladders. May be asked to work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends and holidays. Must adhere to appearance guidelines as defined by Encore based on hotel or area representation.

Pay

Hourly Pay Range: $20.82 – $27.07. The compensation offered is determined based on qualifications, location, travel, relevant work experience, skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.