Postal Affairs Manager

About the Role

Serve as the site’s primary resource for USPS postal compliance and mailing best practices to ensure customers receive accurate, cost-effective, and timely mailing solutions.

What You’ll Do

• Serve as the site’s subject matter expert on USPS regulations, ensuring customer mailings meet compliance requirements and maximize postal savings.
• Provide hands-on support to internal teams and customers with USPS documentation, permit management, and interpretation of postal guidelines.
• Monitor and communicate USPS changes, proactively advising customers and site leadership on impacts to schedules, pricing, and mailing strategies.
• Maintain strong working relationships with local USPS representatives to resolve issues and support customer mailing success.
• Partner with the sales team to develop customer-focused postal solutions that improve efficiency, reduce costs, and enhance service delivery.
• Evaluate, implement, and maintain mailing and subscriber service software to support site operational efficiency and customer accuracy.
• Oversee day-to-day operations of the Subscriber Services department to ensure timely execution, service quality, and achievement of site performance goals.
• Foster a customer-centric team environment by promoting collaboration, accountability, and continuous improvement.
• Recruit, train, coach, and conduct performance evaluations to develop a high-performing team focused on customer satisfaction.
• Coordinate with Sheridan sites and KGL List Services to ensure consistent processes, data accuracy, and seamless cross-site support.
• Provide open communications to both employees and management.
• Set the proper example and apply company policies as defined in CJK Employee Handbook.

What You Must Bring

• 5 years of experience in customer service, mailing operations, or related print/mail industry environment.
• Demonstrated expertise in USPS postal regulations, compliance requirements, and mailing best practices.
• Strong communication and interpersonal skills with the ability to effectively collaborate with customers, USPS representatives, sales teams, and cross-site partners.
• Proven leadership experience with the ability to manage, coach, and develop a customer-focused team.
• Excellent organizational, problem-solving, and conflict resolution skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, Presort and Post-presort software, and Postalone applications.
• Experience supporting USPS documentation, permit management, and postal reporting processes.
• Ability to build cross-functional relationships and serve as a liaison across multiple locations and departments.
• High School diploma.
• Bachelor’s Degree is a plus.

Physical & Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Why Join Sheridan

• Stable, full-time career with a growing company.
• Comprehensive benefits after 30 days (medical, dental, vision, 401k).
• Paid time off and holidays.
• Encouraging and collaborative team environment.
• Referral bonuses & employee discounts.