Postal Manager

Full‑Time, Exempt position in the Postal Department reporting to the Tribal Chairman.

About the role

Under the direction of the Tribal Chairperson, the Postal Manager is responsible for protecting the integrity of the mail service on the Pala Reservation, following Pala Postal regulations and policies, and overseeing day‑to‑day operations and Postal Clerks.

Responsibilities

• Assist and direct Postal Clerks in sorting mail—including letters, bills, and packages—efficiently and timely.
• Manage Postal Clerks: training, scheduling, assigning daily tasks, applying policies, conducting performance evaluations, monitoring timesheets, and imposing disciplinary action as needed.
• Handle cash and money: collect postage‑due and COD fees, sell stamps, envelopes, overnight mail, packages, packing supplies, and PMB boxes.
• Answer customer questions and address concerns about postal regulations, services, change‑of‑address cards, postage rates, PMB boxes, mailing restrictions, and other postal matters.
• Prepare, submit, and monitor the Pala Postal budget, tracking PMB box income, departmental charges, vehicle and building maintenance, inventory, employee wages and benefits, and costs of regulatory changes.
• Manage postal vehicles: maintenance, repair scheduling, tune‑ups, oil changes, fuel receipts, proper operation, and completion of accident reports.
• Coordinate with third‑party delivery services, implement vendor‑required changes, and complete annual contracts with USPS and other vendors.
• Order and stock all postal supplies while staying within the annual budget.
• Perform other duties as assigned.

Skills

• Knowledge of postal costs and services for mailing a variety of items.
• Familiarity with computer software and office equipment, including payment processing systems.
• Understanding of third‑party services such as UPS, FedEx, and related logistics.
• Proficiency with Microsoft products for budgeting, tracking, and reporting.
• Ability to handle confidential information with professionalism.
• Capacity to work in a fast‑paced environment with focus on accuracy.
• Strong communication skills, positive attitude, and ability to establish effective relationships with Tribal officials, employees, and the public.
• Ability to enforce department policies and procedures.
• Reliability, punctuality, and strong attention to detail with excellent organizational skills.

Physical Requirements

• Stand for long periods.
• Use hands to handle, control, or feel objects, tools, or equipment.
• Lift or carry moderate to heavy mail and packages (50‑70 lb).
• Sort, lift, and push moderate to heavy loads of mail and packages (30‑50 lb) for delivery preparation.
• Bend, stretch, twist, reach out as needed.
• Work indoors and outdoors in all weather conditions (rain, wind, cold, heat).

Qualifications

• High school diploma or equivalent.
• At least three (3) years of postal or logistics experience (e.g., USPS, postal annex, UPS, FedEx, mailroom, Amazon, etc.).
• Minimum two (2) years of customer service experience.
• Two (2) years of supervisory experience with at least two full‑time subordinates.
• Previous experience working with Native American populations.
• Pass pre‑employment and random drug testing; agree to maintain a drug‑free workplace.
• Successfully pass a fingerprint‑based background check pursuant to Public Law 101‑630.
• Valid Class “C” driver’s license with a clean driving record.
• Indian preference will be given to fully qualified applicants who are Pala Tribal Members.

Additional Requirements

• All employees must follow the Tribal Employee Handbook of the Pala Band of Mission Indians and any applicable addendums.