Post Summary Operations Agent

About the role

This position provides customers with the highest quality of service by providing consistent customer service and resolution of customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible for analyzing and ensuring timely handling of claims. Assists customers when customs and other government agencies, such as the FDA, DOT, EPA, Dept. of State, U.S. FWS, become actively involved with an import shipment to ensure the issue is resolved timely, appropriately and in compliance with applicable laws and regulations.

Responsibilities

• Loads database with entries, logs and assigns incoming work into the Regulatory CRM and monitors ECO DTS and REGREQ for time sensitive disputes
• Analyzes entries related to disputed invoices to determine accuracy of the entry; if necessary, composes and files appropriate claims or tenders and/or notifies clients of our determinations
• Resolves issues related to duty, tax, fees, valuation, and classification of imported merchandise in order to obtain applicable refunds for company and our customers
• Carefully reviews handling of disputed shipments involving CBP accounts receivable by performing billing in Duplex
• Maintains technical knowledge of customs and other government agencies regulations by reading, evaluation and researching information obtained from ABI administrative messages, the federal register, published articles and other sources
• Provides complete, accurate, and timely information to update product database records and to ensure compliance with customs rulings, notices of action, decisions and other entry instructions
• Provides support and assistance to other PSOT specialists and advisors as requested
• Perform other duties as assigned

Requirements

• High School/GED diploma required
• Minimum of 6 months work experience preferred
• Data entry/keyboard experience required
• Familiarity with U.S. Customs regulations and federal requirements preferred
• Experience with brokerage systems and brokerage entry knowledge preferred
• Working knowledge of Office 365 and email applications such as Outlook using multiple screens and windows
• Strong written and verbal communication skills
• Excellent organization, interpersonal, and problem-solving skills
• Ability to handle high volume and time-sensitive work effectively
• Willingness to learn; paid training provided

Pay

• Min $17.89 - Max $24.73 USD Hourly

Schedule

• Shift: 8am-4:30pm EST
• This position will be filled out of Buffalo, NY, or Detroit, MI
• Variable remote, with some work from home opportunity and some in the office work, dependent on company policy