Operations Agent

Job Overview

Operations staff ensures the highest possible level of service is being offered to residents, guests, and service providers. Operation staff are responsible for meeting, greeting, and registering guests and residents, as well as assisting in operations of property. Operations Staff accurately maintain daily logs, records, and forms. They must be able to understand and react to emergency situations. This is not a class D security guard position, nor does this position provide access control to the front of the property.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Attends the mandatory staff meetings.
• Supervises moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Affords assistance to the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Affords assistance to Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieves packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieves the Receiving clerk as needed.
• Relieves the Front Desk staff as needed.
• Maintains the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, checks the First Alarm Panel, ensuring that it is fully operational. Reports any troubles in writing to the Property Manager immediately.
• Affords assistance to the Property Manager and Administrative Assistant as needed.
• Responds to any mechanical, medical or police emergencies and assists as necessary.
• Reports to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.
• May be assigned other duties by the Operations Manager and/or Property Manager.

Skills And Qualifications

• Minimum of High School diploma or equivalency required.
• Fa CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Physical Requirements

• Ability to lift up to 50 lbs.
• Work in an upright standing position for long periods of time.
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time.
• Be able to reach overhead and wide range of mobility in upper and lower body.
• Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity).
• Be able to lift, pull and push materials and equipment to complete assigned job tasks.
• Handle, finger, grasp and feel objects and equipment.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Ability to respond to emergencies in a timely manner.

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.