Post Sales Service Coordinator

About the role

WindowRama is looking for a highly organized, customer-focused Service Coordinator to join our team. In this role, you’ll be an important point of contact for our customers, helping coordinate in-home service appointments and ensuring service needs are communicated and handled efficiently. The ideal candidate is a strong communicator and problem-solver who can manage multiple priorities while providing a positive customer experience in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to WindowRama customers by phone and email
• Answer incoming service calls and assist customers with questions and service needs
• Schedule and coordinate in-home service appointments for our Service Technicians
• Serve as a liaison between customers, Service Technicians, manufacturers, and other internal departments
• Communicate with sales team members regarding customer service requests and order-related concerns
• Track service-related issues and follow through to help ensure timely resolution
• Keep customers informed of updates and next steps throughout the service process
• Assist with training new hires and cross-training team members within the department
• Complete reports, documentation, and other departmental assignments as needed

Requirements

• Excellent verbal and written communication skills
• Strong commitment to providing a positive customer experience
• Ability to remain professional, patient, and solution-focused when handling customer concerns
• Strong problem-solving and decision-making skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Excellent organization, time management, and follow-through
• Detail-oriented with the ability to maintain accurate records and documentation
• Positive, flexible, and team-oriented attitude
• Ability to learn new systems and processes quickly
• Dependable and motivated with a strong work ethic

Qualifications

• High school diploma or GED required; some college preferred
• 1–3 years of customer service, post-sales service, scheduling, dispatch, or comparable professional experience preferred
• Proficiency with computers and Microsoft Office
• Experience with AS400 or a similar business system is a plus
• Experience in building materials, windows and doors, or a related industry is helpful
• Previous call center and/or dispatch experience is a plus

Why WindowRama?

At WindowRama, our Service Coordinators play an important role in supporting our customers even after the sale is complete. If you enjoy helping people, solving problems, staying organized, and working as part of a team, we’d love to hear from you.

Physical Requirements

• The employee is regularly required to walk, talk, and hear
• The employee can expect to work in a favorable office environment