Post-Implementation Consultant - CRM Suite (Remote)

About the role

Lead the end-to-end configuration and deployment of enhancements across the CRM Suite
Ensure all deliverables meet architectural best practices and client timelines
Translate business requests into technical design and functional specifications
Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization
Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity
Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint
Address technical escalations, identifying architectural gaps and implementing configuration fixes
Proven experience in a client-facing professional services or managed services role, managing client expectations, project scope, and billable hours
Direct experience building and configuring CRM software (e.g., Salesforce or Veeva), comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
Direct experience working within the Life Sciences or Healthcare vertical, understanding unique compliance and operational needs
Current certifications in Veeva CRM or the Veeva Vault platform
Experience with Apex, Lightning Web Components, or data integration tools

Responsibilities

• Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite
• Technical Architect: Ensure all deliverables meet architectural best practices and client timelines
• Solution Design: Translate business requests into technical design and functional specifications
• Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization
• Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity
• Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint
• Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes
• Hands-on Technical Depth: Direct experience building and configuring CRM software (e.g., Salesforce or Veeva), comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
• Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
• Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
• Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations
• Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform
• Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Requirements

3+ Years of Billable Consulting
3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva)
Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations
Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform
Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Qualifications

Proven experience in a client-facing professional services or managed services role, managing client expectations, project scope, and billable hours
Direct experience building and configuring CRM software (e.g., Salesforce or Veeva), comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
Understanding of the unique compliance and operational needs of the Life Sciences or Healthcare vertical
Current certifications in Veeva CRM or the Veeva Vault platform
Experience with Apex, Lightning Web Components, or data integration tools

Skills

• Technical Delivery
• Technical Architect
• Solution Design
• Client Leadership
• Performance Accountability
• Release Management
• Root Cause Analysis
• Hands-on Technical Depth
• Sovereign Delivery
• Communication Mastery
• Life Sciences Expertise
• Veeva CRM/Vault Certification
• Technical Architecture Exposure

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

$70,000 - $140,000

Schedule

Varies based on the candidate's preference and the needs of the role.

Work Anywhere

Work Where It’s Best for You

Company Values

• Do the Right Thing
• Customer Success
• Employee Success
• Speed

Additional Information

Veeva is a Public Benefit Corporation (PBC) committed to helping make the industries we serve more productive and creating high-quality employment opportunities. We invest in our offices to make them places where our employees like to go and create opportunities for teams to get together in person regularly. At Veeva, we believe in giving back and support for charitable causes is entirely employee-driven.