Post-Implementation Consultant - CRM Suite (Remote)

The Role

Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite
Technical Architect: Ensuring all deliverables meet architectural best practices and client timelines
Solution Design: Translate business requests into technical design and functional specifications
Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization
Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity
Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint
Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes

Requirements

3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours
Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations
Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform
Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Qualifications

3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours
Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops
Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations
Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform
Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Schedule

Base pay: $70,000 - $140,000

Pay

Salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Work Anywhere

Work Where It’s Best for You
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.