POS System Specialist - Bilingual in Chinese

Role Summary

The POS Systems Specialist role is a fully onsite position 5 days a week in our Flushing, NY office. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.

Responsibilities

• Handle advanced POS software and hardware troubleshooting cases
• Prepare, install, configure, and maintain POS systems and related hardware for merchants
• Support large-scale or multi-location deployment projects
• Perform remote troubleshooting over the phone and through remote support tools
• Support integrations with payment terminals, printers, online ordering platforms, and third-party systems
• Collaborate with the Product and Development teams on testing plans, UAT, and product improvement initiatives
• Participate in pilot launches and new feature rollouts
• Provide technical guidance and mentorship to entry level team members
• Aid Operations and Sales teams with technical consultations and deployment planning
• Maintain technical documentation, SOPs, and troubleshooting guides
• Assist with inventory tracking, hardware preparation, and device management
• Handle escalated merchant support cases and provide timely resolutions

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin is required, both reading and writing included.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus
• Minimum of 2 years of experience working with POS systems
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problems effectively
• Self-motivated to learn new systems and install products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At Let’s Go uP, we are an equal employment opportunity employer.