POS Support Technician (Korean Bilingual)

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide and a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations and has been the product of choice by many international franchise retailers.

Responsibilities

• Provide phone support
• Document all merchant and reseller/agent issues
• Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field
• Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers
• Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshoot issues
• Provide documentation as required

Requirements

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean preferred
• POS/PC support related experience preferred
• Able to work off-site occasionally
• CompTIA A+ Certification a big plus
• Business travel may be required
• Able to lift up to 50 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• 401K
• Life Insurance
• Paid Sick and Vacation Time
• Gym Support
• Lunch Support
• Employee Assistance Program
• Employee Referral Program

Pay

$20/hr - $29/hr DOE