POS Support Technician (Korean Bilingual)
Bluu, Inc. · Farmers Branch, TX · 2 wk ago
Information TechnologyFull-time
About the role
Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. develops innovative POS software and supports numerous locations through its hardware installations.
Responsibilities
- Provide phone support
- Document all merchant and reseller/agent issues
- Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field
- Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers
- Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required
Qualifications and Skills
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Bi-lingual in English & Korean
- POS/PC support related experience preferred
- Able to work off-site occasionally
- Business travel may be required
- Flexible work hours, as well as Saturdays available
- CompTia A+ preferred
Benefits
- Group Health Insurance (Medical, Vision, Dental)
- Employer paid Life Insurance
- Paid Sick and Vacation Days
- Gym Support
- Lunch Support
- 401K with marching