Portfolio Manager, Cloud, Data & AI Services

Job Summary As a Portfolio Manager, Cloud, Data & AI Services, you will lead the productization and commercialization of customer-facing services, from market research and customer validation through pilot execution, launch, growth, and portfolio optimization. You will work at the intersection of customer needs, business strategy, and technical innovation, helping SoftwareOne build differentiated, scalable services that drive customer value and business growth. You will partner closely with Sales, Delivery, Marketing, Finance, Alliances, and subject matter experts to identify market opportunities, validate demand, shape service offerings, and guide investments across the portfolio. Success in this role requires a product management mindset, hands-on experience creating, managing, or commercializing services delivered to external customers, and the ability to rapidly validate, refine, and pivot offerings based on customer feedback, market demand, and business outcomes. This is more than portfolio management, you will help determine where we invest, what we bring to market, and how our portfolio evolves to meet changing customer and market needs. SoftwareOne is an AI forward company. We actively use AI across our business to improve productivity, decision making, and outcomes. We intentionally hire people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve. Role & Responsibilities Own and drive the productization of Cloud, Data & AI service offers in collaboration with Service Delivery Leaders and Subject Matter Experts, leading market validation, pilot execution, commercialization, launch readiness, and lifecycle management while leveraging deep technical and delivery expertise across the organization.Assess market demand, customer needs, portfolio fit, competitive differentiation, partner alignment, delivery feasibility, and revenue potential. Shape the commercial offer, including target buyers, use cases, customer outcomes, value proposition, scope, packaging, pricing path, and route to purchase. Own seller and customer validation efforts, partnering with Subject Matter Experts to gather feedback, refine offerings, and recommend whether to invest, advance, revise, combine, pause, or retire offerings.Own pilot readiness and launch recommendation activities, working closely with Subject Matter Experts and Service Delivery Leaders to evaluate sales, delivery, customer, and financial evidence and determine readiness for broader commercialization.Partner with Sales, Delivery, Product Marketing, Finance, Legal, Enablement, Alliances, and global teams to complete launch readiness and activate the offer. Track pipeline, wins, revenue, margin, adoption, customer outcomes, and portfolio health, then recommend actions to grow, refresh, bundle, scale, or retire offers.Travel up to 20% to support customer engagement, pilot coordination, and internal alignment sessions. Job Requirements What you offer Must-Have QualificationsDemonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning. Product Management Experience: Experience managing customer-facing offerings through the full lifecycle, including market research, customer interviews, Agile development, pilots, commercialization, and GA launch.Services Business Expertise: Strong understanding of how customer-facing IT services are developed, sold, delivered, and scaled, beyond internal programs or initiatives.Service Productization: Proven ability to create repeatable, scalable, and commercially viable services with standardized scope, delivery, pricing, and go-to-market models.Commercial Acumen: Demonstrated experience developing customer value propositions, packaged service offerings, pricing strategies, business cases, margin analysis, and go-to-market plans. Ability to evaluate commercial viability and make informed investment, launch, enhancement, and retirement recommendations.Additional CapabilitiesExperience validating new offerings through direct customer and seller engagement, using feedback and market evidence to identify market opportunities, refine offerings, and guide investment decisions.Demonstrated agility and adaptability, with the ability to test ideas, challenge assumptions, and pivot offerings, priorities, or go-to-market strategies in response to changing customer needs, market dynamics, and business outcomes.Confidence leading cross-functional work, influencing decisions, and driving alignment across Sales, Delivery, Marketing, Finance, Alliances, and leadership stakeholders.A data-informed approach to decision-making, using business, customer, operational, and financial metrics to prioritize investments, evaluate launch readiness, and manage portfolio performance throughout the lifecycle.Cloud, Data & AI domain expertise is strongly preferred. Experience developing, commercializing, or managing offerings within cloud, data, analytics, AI, or related technology services is a plus.Practical experience using AI to improve workflows, decision-making, productivity, or business outcomes, with curiosity and a commitment to continuous learningThe preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Success Criteria A focused Cloud, Data & AI portfolio aligned to customer demand and SoftwareOne growth and strategic priorities.Offers move quickly from ideation to validated, sellable, deliverable, and measurable services.Clear commercial performance across pipeline conversion, revenue, margin, seller adoption, and customer adoption.Fast, evidence-based decisions to invest, improve, scale, combine, or retire offers. Organizational Alignment Reports to Senior Director, Product Development & Readiness Works closely with Senior Director, PDR, Sr. Manager Portfolio Strategy & Intelligence, Portfolio Operations Manager, and Director of Product Marketing. Collaborates internally with Service SMEs & CoEs, Sales Leadership & Enablement, Finance, Legal, and Regional Leadership Team (RLT) Engages externally with existing customers, prospective customers, ISV and technology partners, channel partners, hyperscalers (Microsoft, AWS, Google Cloud), industry analysts, and Global PMM / GTM teams What we offer Generous pay with bonus structure (quarterly or bi-annual depending on the role) Independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee’s contributions Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice Access to EAP and concierge services plus pre-paid legal at no cost Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO) Employee stock purchase plan Learning and development opportunities galore, tuition reimbursement, and much more! Specific to Nashville and Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world A remote-friendly organization, with colleagues working remotely either part or full-time Target compensation for this role will be $150K - 165K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location. We are not able to consider candidates residing in the state of Hawaii currently. Company description SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.