Portfolio Coordinator - Part Time - 12 month FTC

Responsibilities

• Ensuring governance requirements within the Customer Resolutions team are operating effectively and delegated authority clearly acted upon.
• Responsible for planning for and facilitating key governance forums both at Remediation Programme & Portfolio level, as appropriate.
• Ensuring that there is a clear audit trail of actions and decisions, which will stand up to future internal and external scrutiny.
• Ensuring that various management information and reporting from across the Customer Resolutions Portfolio is tracked, reported and escalated as appropriate.
• Ensuring that cross remediation programme learnings, interdependencies and potential synergies are understood, tracked and reported.
• Driving continuous improvement opportunities on governance structure and process taking into account learnings and best practice to ensure it remains robust and operationally fit for purpose.
• Ensuring risks and issues are effectively managed and communicated.

Customer Resolutions operational management

• Supporting the Customer Resolutions Senior Management Team to deliver and track strategic and portfolio level initiatives, ensuring input and support from a wide range of stakeholders both within the team and other functions.
• Management of Portfolio calendar and mailbox.
• Aiding with the set up and maintenance of team SharePoint sites/intranet to ensure it is set up for success, drives a positive user experience & maintains appropriate access principles.
• Build and maintain strong relationships with the Customer Resolution delivery teams as well as cross-functional teams such as Risk, Legal and Compliance to ensure team success.

Risk & Compliance

• Work within Customer Resolutions and wider Bank risk and control frameworks to ensure remaining in line with internal standards and regulations.
• Monitoring risks and issues, escalating promptly as appropriate.
• Use insights from assurance activities and lessons learned to enhance policies and practices.
• Adapt policies to address emerging risks, diverse harm scenarios and evolving regulatory requirements.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

The Company

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.

The Benefits

• Private medical
• Discounted health checks
• Stakeholder pension contribution
• Cycle to work scheme
• Gym discounts
• Purchase additional holiday