Part Time Default Portfolio Oversight Coordinator

What You Will Do

• Assess, manage, monitor, measure our sub-servicer specifically in their default servicing performance
• Plan, implement and execute all required documentation to evidence oversight of sub-servicers
• Communicate with business units on status and performance of the sub-servicer
• Make recommendations regarding upcoming department needs, issues or deficiency items
• Support and assist in any internal audits conducted by the Compliance Department
• Operational management of Servicing, including; loan transfers, interim servicing and sub-servicer oversight
• Provide analytic support for Servicing; reviewing operational metrics or developing/maximizing servicing system applications
• Develop an in-depth knowledge of process workflows and production of various sub-servicing departments
• Conduct necessary sampling, document/report reviews, reconciliations, on site audits to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Analyze and evaluate industry, regulatory and performance trends and propose changes where efficiencies could be created
• Prepare monthly, quarterly and ad-hoc reports pertaining to mortgage activities, including sub-servicer performance
• Track, monitor and address exception results from assigned reports and alert management of any issues
• Carefully coordinate servicing transfers, process exceptions and respond to sub-servicer and other vendors as necessary
• Utilize metrics to drive process and performance improvement

Skills And Attributes

• Strong Loss Mitigation experience required
• Mortgage origination/transfers/servicing knowledge
• SQL skills a plus
• Strong skills in Excel, including the ability to utilize the following functions: V-Lookup, formulas, Conditional Formatting, and Pivot Tables
• Available to work over-time as requested and required by business need and communicated by your manager
• Current, working knowledge of the Microsoft Office suite, including MS Visio strongly preferred

Required Experience

• 2-3 years of loss mitigation experience strongly preferred
• Minimum 1-2 years of mortgage loan administration and/or servicing oversight experience
• 1+ years of experience in operational reporting and performance improvement
• Bachelor's degree in Business, Economics or related field
• Strong interpersonal communication and relationship building skills
• Tech-savvy, with the ability to work in varied systems
• Must be able to handle multiple tasks and manage workload independently
• Organized, detailed-oriented, and maintain reliable follow-through
• High level of production with attention to detail and accuracy
• Has a strong knowledge and skill set for mortgage lending and operations (preferred)
• Good business acumen and able to take direction
• Understands the “big picture,” but can celebrate small victories
• Passion and true love for problem solving
• Ability to work under pressure
• Creates “buy in” from colleagues and department managers
• Proactive, results-oriented and organized
• Maintains a professional demeanor under any circumstances
• Ability to maintain a positive attitude in the face of negative circumstance
• Accounting, Default Servicing, Servicing Transfers experience a huge plus!

Compensation

Compensation listed on the site reflects a full-time role. The expected compensation for this role is expected to be prorated to match an average of 25 hours per week. The expected salary range for this position is between: $71,100.00 - $107,100.00. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Schedule

The application window is anticipated to close on: July 6, 2026