People Operations Analyst - 12 Month FTC

Key Responsibilities

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs
• Escalate complex or sensitive cases appropriately

Required Qualifications

• Bachelor’s degree or equivalent experience in a related field
• Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work
• Clear communication and organizational skills, with the ability to manage multiple tasks effectively
• Ability to handle sensitive and confidential information with discretion
• Ability to identify issues and support effective solutions with guidance
• Sound judgment to handle routine matters independently and appropriately escalate more complex or sensitive issues
• Willingness to learn new tools and adapt to evolving processes and systems
• Ability to collaborate effectively with team members and cross-functional partners
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment