Port Operations Analyst

About the role

The Port Operations Analyst supports the efficiency, performance, and cost management of port and shoreside operations for Margaritaville at Sea. Key responsibilities include:

• Analyzing day-to-day port operations
• Evaluating port throughput and passenger flow
• Reviewing and analyzing port-related expenses
• Tracking and evaluating vendor performance
• Developing and maintaining operational reports and dashboards
• Identifying and recommending process improvements
• Auxiliary duties such as scheduling, risk identification, compliance monitoring, and special projects

Responsibilities

Operational Performance Monitoring

• Monitor vessel turnaround times, embarkation/debarkation efficiency, and on-time departures
• Identify performance gaps and improvement opportunities

Turnaround & Throughput Optimization

• Evaluate port throughput and passenger flow
• Support efficient vessel turnarounds
• Enhance the overall guest experience

Cost Management & Analysis

• Review and analyze port-related expenses
• Identify cost-saving opportunities
• Ensure budget adherence

Vendor & Partner Performance Management

• Track and evaluate vendor performance
• Ensure service level expectations and contractual obligations
• Maintain operational standards

Reporting & Dashboard Development

• Develop and maintain operational reports and dashboards
• Track key performance indicators (KPIs)

Process Improvement & Efficiency Initiatives

• Identify and recommend process improvements
• Support implementation of process improvements

Scheduling & Operational Planning Support

• Aid in port scheduling and berth planning
• Coordinate resources to ensure operational readiness

Cross-Functional Coordination

• Collaborate with Marine Operations, Guest Services, Safety, and Finance teams
• Work with port authorities and external partners

Risk Identification & Issue Resolution

• Monitor operational risks and disruptions
• Provide data-driven insights for mitigation strategies
• Assist in resolving issues impacting port performance

Compliance & Standards Monitoring

• Support adherence to regulatory requirements and company standards

Ad Hoc Analysis & Special Projects

• Conduct ad hoc analysis
• Support special projects, including new port launches and strategic initiatives

Data Integrity & Quality Assurance

• Ensure accuracy, consistency, and reliability of operational data

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Maritime Studies, Operations Management, or a related field
• 2–4+ years of experience in operations analysis, logistics, maritime operations, port operations, or a related field
• Experience in the cruise, shipping, or transportation industry preferred

Skills & Abilities

• Strong understanding of port operations, logistics, and terminal processes
• Knowledge of operational performance metrics, including turnaround times and throughput efficiency
• Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting
• Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI) preferred
• Strong analytical and problem-solving skills with a focus on operational efficiency and cost control
• Excellent written and verbal communication skills, with the ability to present insights to diverse audiences
• Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to collaborate effectively with cross-functional teams and external partners, including vendors and port authorities
• Self-motivated, adaptable, and proactive with a continuous improvement mindset

Physical Demands

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time

Travel

• Periodic travel is required, including travel aboard company cruise vessels

Work Conditions

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• This position is classified as “in-person,” meaning the physical office is in Orlando

Benefits

• Health Benefits: Cost-effective medical, dental, and vision plans
• Employee Assistance Program and other mental health resources
• 401(k) plan with company match
• Holidays: 10 company-wide holidays plus 2 additional floating holidays
• Vacation Time: 15 days/year for below Director level; 15-21 days/year for Directors and above
• Complementary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends

Additional Information

• Equal Employment Opportunity Employer
• Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience
• In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture