Pool Supervisor

About the location

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

About the role

This individual takes ownership and responsibility of their department, challenging those around them to provide the best possible level of service and attention. Al fresco food and beverage enjoyment combines delightfully with a scenic Miami rooftop atmosphere to provide an unparalleled experience for guests and residents alike.

Responsibilities

• Supervise the day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to all Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of V.I.P. guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems
• Handle guest complaints and concerns and act where needed

Qualifications & Skills

• 1-2 years supervisory experience in a food and beverage related role
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• Requires continuous standing for up to 8 hours a day and the ability to lift up to 50lbs
• Sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule: able to work weekdays, weekends, and holidays shifts
• Ability to multi-task in a high volume and demanding environment
• Requires reading, writing and oral proficiency in the English language

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!