Pool Maintenance Supervisor

Hourly Rate: $37.65

About the role

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pool Maintenance Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Valid U.S. Driver's License required. CPO Certification preferred.

Schedule

Full time, weekends and holidays required. Available to work a flexible schedule including evenings, weekends, and holidays.

Shift: 1st and 2nd

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

Benefit eligibility will vary by position.

Responsibilities

Core Work Activities

• Ensure continuous, reliable pool and spa facility operations and reduce costly breakdowns through preventive maintenance.
• Maintain compliance with life-safety requirements.
• Support and supervise engineering team members.
• Oversee day-to-day pool operations and long-term asset protection.
• Perform and document daily water testing.
• Maintain proper sanitizer, pH, alkalinity, calcium hardness, and cyanuric acid levels.
• Ensure pools and spas meet state and local health department requirements.
• Adjust chemicals as necessary to maintain safe operating conditions.
• Maintain accurate chemical logs and records.
• Investigate and correct water quality issues immediately.
• Monitor and maintain: Pumps, Filters, Heaters, Chemical feed systems, Controllers, and automation systems.
• Ensure proper circulation and filtration rates.
• Perform preventive maintenance inspections.
• Coordinate repairs with vendors and contractors.
• Respond to emergency equipment failures.
• Ensure compliance with: California Pool Code, Health Department regulations, OSHA requirements, Company safety standards.
• Maintain required pool signage.
• Verify all safety equipment is present and functional.
• Close pools when conditions present a health or safety risk when necessary.
• Prepare for inspections and correct deficiencies.
• Maintain: Chemical logs, Inspection reports, Closure reports, Maintenance records, Incident reports, SDS documentation.
• Ensure documentation is always audit-ready.
• Train associates on: Water testing procedures, Chemical handling, PPE requirements, Emergency response, Equipment operation.
• Verify employees follow established procedures consistently.

Leadership and Team Direction

• Establish daily work priorities.
• Assign routes and pool/spa inspections.
• Conduct shift briefings.
• Communicate safety concerns and operational updates.
• Promote a culture of accountability and professionalism.

Scheduling and Coverage

• Create work schedules.
• Ensure adequate coverage for:
  • Pool inspections
  • Chemical testing
  • Emergency response
  • Preventive maintenance
• Coordinate vacation and call-off coverage.

Performance Management

• Monitor individual productivity and quality.
• Provide coaching and corrective feedback.
• Conduct performance reviews.
• Recognize strong performance.
• Develop improvement plans where necessary.

Safety Oversight

• Enforce PPE requirements.
• Conduct safety meetings.
• Investigate incidents and near misses.
• Verify proper chemical storage and handling.
• Ensure compliance with lockout/tagout and confined space procedures where applicable.

Training and Certification Management

• Verify associates are properly trained.
• Cross-train team members for operational continuity.
• Maintain training records.
• Develop succession plans for future lead operators or supervisors.

Quality Assurance

• Audit testing logs for accuracy.
• Conduct field inspections of completed work.
• Verify pools and spas meet company standards.
• Ensure deficiencies are corrected promptly.

Inventory Control

• Monitor chemical usage.
• Control inventory levels.
• Track equipment and tool condition.
• Reduce waste and prevent shortages.

Guest Experience and Service Recovery

• Respond to guest concerns regarding pools and spas.
• Coordinate pool closures and reopenings professionally.
• Ensure water features remain operational and visually appealing.
• Support resort operations by minimizing guest disruption.