Pool Concierge (Part Time / Temp)

About the role

The Reporting to the Supervisor, Pool Services, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. Demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience.

Responsibilities

• Welcome guests, including VIP members, at Pool check in and ensures they are comfortable.
• This includes specializing, coordinating, and booking cabanas and day bed rentals.
• The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
• Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System using proper procedures.
• Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
• Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.
• Is responsible for day-to-day tasks including but not limited to; maintaining safe, sanitary, and cleanliness in all areas visible to guests, organizing and consistently upholding merchandise presentations within the pool kiosk.
• Affords assistance to facilities team in setting up and tearing down pool deck equipment.
• Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines.
• Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

• High School Diploma or GED required.
• Minimum one (1) year of experience in customer service required.
• Previous experience in a spa, resort or pool environment preferred.

Skills and Abilities

• Ability to work outdoors in seasonal heat or cold as well as inclement weather.
• Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
• Must be able to handle multiple tasks and/or guests simultaneously.
• Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
• Must possess outstanding communication and interpersonal skills.
• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
• Must have demonstrated ability exercising utmost discretion with confidential information including but not limited to; personal and or health information from customers.
• Must actively listen to provide optimal service tailored to guest requests.
• Ability to multi-task in a fast-paced, high demand environment required.
• Must have experience working under pressure while meeting deadlines and goals.
• Must be comfortable working in both spa and casino environment.
• Must be comfortable with sitting and standing for long hours.
• Ability to maintain a positive and professional demeanor under challenging situations.
• Must be able to work a flexible schedule including weekends and holidays.

Physical Requirements/Working Conditions

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.