Host - Resort Pool (Part Time)

Responsibilities

• Warmly welcome guests and escort them to a lounge chair according to company standards.
• Set Cabanas and lounge chairs according to service standards.
• Introduce the guests’ server as they sit down.
• Anticipate and address guests’ service needs.
• Check in with guests to ensure satisfaction with umbrellas and other amenities.
• Maintain cleanliness of work areas, pool deck, and host stand throughout the day.
• Ensure uniform and personal appearance are clean and professional.
• Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Adhere to departmental policies and procedures.
• Know what sustainable initiatives Terranea is currently taking to adhere to the environment.
• Effectively communicate with peers, management, line, and front-of-house employees.
• Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter.
• Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Qualifications

• Energetic, enthusiastic, and motivational individual.
• Must be able to speak, comprehend, and read English.
• Must have strong communication skills.
• Ability to implement and uphold service standards.
• Ability to work under variable temperature conditions (or extreme heat or cold).
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk outside for long periods of time.

Experience, Education, & Licensure

• High School diploma preferred.
• Must possess valid Food Handler’s card.

Pay

Base Pay Start Rate: $19.19/hr.