Pool Attendant - Resort Pool (Part Time)

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Serve food courses and alcoholic beverages to guests.
• Answer questions on menu selections to guests.
• Able to work in tandem with Food Runner by anticipating all steps of service, guests’ needs, and coordinating food and drink delivery and cleanup in unison.
• Guide guests through dining experience through situational and suggestive selling.
• Personalize and customize each guest experience.
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Meet and maintain check average goals set forth by Management.
• Maintain cleanliness of work areas, server stations, etc. throughout the day.
• Complete closing duties, including restocking items, clearing pool area, etc.
• Maintain all restaurant assets in pristine condition and report any deficiencies to management.
• Present physical and accurate check to guests and process payments.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Own guest opportunities and resolve them through empowerment.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line and front of the house employees.
• Practice effective listening: (seek to understand).
• Always live by Terranea’s vision, mission and values when interacting with internal and external guests.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Resort Pool.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Monitor all guest activity in assigned work area; be alert to any sign of trouble.
• Ensure safety of guests and enforcement of pool rules/precautions according to department standards.
• Secure storage areas.
• Maintain complete knowledge of: daily house count, VIPs in-house, arrivals/departures, scheduled group activities and locations within hotel, all hotel facilities and services, hours of operation of each outlet, all safety and sanitation regulations for Pool facility.

Qualifications

• Food & Beverage experience preferred.
• CPR certification required.
• Food Handler’s and RBS Certification required.

Pay

Base Pay Start Rate: $18.92/Hr.