Server - Resort Pool (Part Time)

Responsibilities

• Welcome & acknowledge all guests outlined by Terranea Standards
• Understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction
• Make the Manager aware of guest feedback
• Follow specified procedures to properly set-up pool stations and perform side work on a daily basis
• Ensure the cleanliness and condition of all glasses, dishes, utensils used in pool-side service
• Keep the pool area clear of used dishes, glassware, utensils and unused towels at all times
• Maintain cleanliness of the pool deck
• Follow all Terranea cash handling and credit card policies as they relate to MICROS
• Practice safe work habits at all times to avoid injury to self and others
• Serve food courses and alcoholic beverages to guests in a timely manner
• Record transaction in MICROS system at time of order
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability along with meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Complete closing duties, including restocking items, turning in a requisition
• Present physical and accurate check to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Run food and bus tables when you find extra time
• Anticipate and address guests' service needs
• Speak with team members and guests using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Thank guests with genuine appreciation
• Extend courteous salutations when guests leave outlet and invite them to return

Qualifications

• Must meet the legal age requirement to serve alcohol
• Previous experience passionately providing food and beverage service to others preferred
• Familiarity of restaurant terminology and food service techniques preferred
• The best part of serving others is creating experiences for them that go beyond the expected
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

Compensation

• Base Pay Start Rate: $16.90/Hr. + Tips!
• We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!