Pool Concierge

Schedule

AM and PM shifts including weekends and holidays.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• $2.00 - Team Member Lunch Program
• $300 Referral Program

Responsibilities

• Greet guests in a friendly and courteous manner as soon as they are seated at cabanas or pool lounge chairs.
• Explain any specials and/or Spa promotions for guest services.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Answer any guest questions about menu items and coordinate food delivery with pool runner.
• Present the check to guest promptly and ensure payment is processed.
• Assist Pool Attendants by straightening lounge chairs and picking up cups and towels.
• Ensure pool area, cabanas, and lounge chairs are clean, organized, and service-ready.
• Replenish pool towels and ensure they are readily available at all times.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong communication skills with guests.
• Willingness to assist co-workers with their job duties and be a team player.
• Ability to withstand prolonged periods of standing and/or walking.
• Ability to lift at least 30 lbs.

Performance Standards

Customer Satisfaction

Our customers are our priority. Positive guest experiences depend on positive interactions with Crescent staff. It is essential to remain professional at all times, treating all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

To maintain a positive guest and associate experience, work habits should meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in work areas and hotel procedures, with a willingness to learn new skills or improve existing ones. Ability to solve routine problems and ask for help when needed is essential.

Safety & Security

The safety and security of guests and associates are of utmost importance. Every associate should adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards or concerns.

This description excludes non-essential and marginal functions incidental to the performance of fundamental job duties. Specific examples are typical but not all-inclusive. Other job-related duties may be assigned by the supervisor. This description may change at the discretion of the Company.

Skills

• Service of food and beverage, including order-taking and delivery.
• High level of guest satisfaction through friendly, courteous, timely, and professional interactions.