Pool and Beach Supervisor

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of:
• Lounge & Cabana numbers, room capacity, hours of operation, proper table set-up and dress code of the Pool & Beach.
• All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach.
• The particular characteristics and description of every food and beverage item on the Pool & Beach menu.
• All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
• All menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
• Complete opening and closing side duties as assigned.
• Guide the activities of the assigned Servers, Attendant and Food Runner to ensure optimum service to guests.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Understands and responds to all guest needs and request in a timely and professional manner.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintains pool and beach policies and procedures, ensures professional standards of operations.
• Maintains adequate inventory of all necessary pool and beach supplies and equipment.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Provides exceptional guest service.
• Cleans and upkeeps cabana bar and pool area.
• Ensures guest safety by enforcing all rules.
• Facilitates daily activities
• Trains seasonal staff members and ensures impeccable service from all.
• Obtains and serves refreshments to guests as requested.
• Organize all assigned functions and complete preparation work in accordance to departmental standards.
• Follow up on special arrangements to ensure compliance with such.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Cookes breaks for assigned staff.
• Inspects grooming and attire of staff; rectify any deficiencies.
• Aid Pool and Beach staff with their job functions to ensure optimum service to guests.
• Ensure all closing duties for staff are completed before staff sign out.
• Provide feedback to staff on their performance.
• Work without direct supervision.
• Regularly communicate with the Pool and Beach Management in regard to the department’s related matters.
• Continuously review the operation and make recommendations on how to enhance the service.