Policy Services Assistant

About the role

Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty.

Responsibilities

• Process policy-related transactions
• Manage customer requests
• Produce required state posting notices
• Support document distribution and record maintenance
• Work closely with teammates to ensure timely, accurate service
• Learn established procedures and build expertise in policy services

Qualifications

• Education: High school diploma or equivalent required. Some college education preferred.
• Required Qualifications: Ability to provide excellent customer service while responding to phone and email inquiries from internal and external customers. Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing priorities. Ability to work effectively in a collaborative team environment while managing individual responsibilities. Strong attention to detail with effective oral and written communication skills. Dependable, customer-focused, and able to follow established procedures while seeking guidance when appropriate. Experience using Microsoft Office applications. Ability to perform data entry, document processing, scanning, and other administrative support functions with accuracy. Ability to work onsite in the St. Louis Corporate Office at least 60% of the time to effectively support business needs. Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• Preferred Qualifications: Some college coursework. Experience using Microsoft Office Suite. Experience in a customer service, administrative support, insurance operations, or related office environment. Experience processing documents or data in a fast-paced business setting. Ability to quickly learn new systems and business processes.

Skills

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Benefits

Includes tuition reimbursement, wellness perks, and a strong community impact. Invests in your success—both personally and professionally.

Pay

The target base salary range for this position is $41,000 to $52,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.

Schedule

Allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.