Police Telecommunicator (Dispatcher)

Responsibilities

• Operates emergency telephones, two-way radios, telecommunications/computer terminal equipment, closed circuit television, remote control cameras, alarm and security systems.
• Activates emergency procedures for fire evacuations or similar emergencies.
• Sends and records information/requests related to police services.
• Dispatches officers and notifies command/supervisors and administrative personnel of incidents.
• Prioritizes and assigns emergency calls for services.
• Obtains, inputs, and receives data related to police activities such as criminal history, warrants and vehicle registration.
• Operates specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
• Relays information from field officers requesting back up and support services to include emergency medical services, and rescue and fire equipment.
• Maintains manual/computerized logs and prepares complaint control cards and reports.
• Performs all other duties as assigned.

Qualifications

• Ability to communicate effectively both orally and in writing and follow oral and written instructions.
• Ability to react calmly, quickly and decisively in emergency situations to obtain, summarize and relay information.
• Ability to multi-task and prioritize assignments while working under stressful conditions.
• Ability to speak concisely and distinctly.
• Demonstrated human relations skills.
• Ability to operate specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
• Proficiency with Microsoft Office.

Education

• A high school diploma or GED is required.

Licenses & Certifications

• After employment, successful completion of the Basic Telecommunication Certification course and a minimum of 20 hours of training for a Police Telecommunication Operator as mandated by TCOLE is required.

Required Skills

• One (1) year related experience is preferred.