Police Technical Services Manager

About the role

The Brown University Department of Public Safety and Emergency Management (DPSEM) is a dually accredited (CALEA and RIPAC) department that provides the overall safety and security of the campus community. Situated physically within DPSEM, the Police Technical Services Manager will lead the Technical Services Division.

Responsibilities

• Serve as the department’s project leader and acts as a liaison for complex technical upgrades and system maintenance.
• Designs and provides instructional support for the various information systems; develops and maintains compliance with state and federal security regulations.
• Works with DPSEM staff, campus and law enforcement senior administrators, and senior information technology leadership.
• Represents DPSEM at any Communication Center Dispatch meetings as liaison and primary contact.
• Covers the utilization of various technical databases and software associated with specific federal and state law enforcement information systems.
• Researches, applies for, and monitors technology-related grants.

Qualifications

• Serve as the department’s project leader and acts as a liaison for complex technical upgrades and system maintenance.
• Designs and provides instructional support for the various information systems; develops and maintains compliance with state and federal security regulations.
• Works with DPSEM staff, campus and law enforcement senior administrators, and senior information technology leadership.
• Represents DPSEM at any Communication Center Dispatch meetings as liaison and primary contact.
• Covers the utilization of various technical databases and software associated with specific federal and state law enforcement information systems.
• Researches, applies for, and monitors technology-related grants.

Skills

• Solid understanding of 911 technical systems, radio systems or law enforcement records management systems gained through three years’ professional experience either as a law enforcement dispatcher or call taker responsible for data entry into a CAD/RMS system or any combination of experience and training that would provide the required knowledge and abilities working in public safety, law enforcement or a similar entity.
• Knowledge of technical applications (software, hardware, network security and troubleshooting); project management principles; organizational and management principles as applied to the analysis and evaluation of programs, policies and operational needs of common law enforcement practices.
• Knowledge of principles and practices of personnel management and statistical techniques utilized in crime analysis.
• Ability to work collaboratively with the university's Information Technology Services and vendors, and various sections within the Police Department, to accurately evaluate and prioritize hardware and software requests.
• Ability to assess training needs and implement appropriate training for users; manage, coordinate and direct the work of professional and union employees.
• Excellent written, verbal and interpersonal communication skills to include demonstrated ability to communicate clearly and concisely and in establishing and maintaining effective working relationships with department and university staff, and vendors.
• Capacity to work professionally, and diplomatically interface with a variety of constituencies involved in law enforcement, the media and university administration.
• Excellent computer skills and proficiency using Adobe Acrobat and Microsoft Office (Word, Excel, PowerPoint, Access); familiarity with HTML coding and/or Dreamweaver.
• Ability to work under deadline pressure and ability to work both independently and as a member of a team.
• Strong project management skills and ability to prioritize work to meet internally and externally imposed deadlines.
• Highly organized and attentive to detail.
• Experience with and expert knowledge of various law enforcement databases.
• Strong working knowledge of CAD/RMS vendors.
• Must be a team player who is able to display tact, patience, and respect in dealing with people of varying temperaments and levels of knowledge under often difficult or stressful circumstances.
• Flexibility and availability to work a flexible schedule concerning shift hours and days of the week, to include callback and holidays, depending on department needs, are required for this position.

Benefits

Benefits of Working at Brown: Please review additional information on the Benefits of Working at Brown.