Police Records Supervisor

Location: Goodyear, AZ
Job Type: Full-Time
FLSA: Non-Exempt

About the Role

The Records Supervisor oversees the daily operations of the records unit, ensuring the accurate, timely, and secure handling of police reports, case files, public records requests, and data entry. This role is responsible for supervising records staff, maintaining compliance with legal and regulatory requirements, and supporting efficient workflow across the department. The ideal candidate will have 3 years of leadership experience in addition to three years of experience working with a records management system, with emphasis on public safety or criminal justice records and record-keeping experience, including laws associated with public records release of information. At least three years of experience in dealing with confidential records and the importance of maintaining that confidentiality is desired.

At the City of Goodyear, you will be part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess six core values: Integrity, Initiative, Empathy, Optimism, Innovation, and Adaptability.

Responsibilities

• Records Unit Operations & Oversight: Supervises, trains, and evaluates records staff; assigns and monitors work to ensure accuracy, completeness, and compliance with departmental procedures and statutory requirements.
• Compliance, Documentation & Quality Assurance: Ensures all reports, records, and data entries meet state and federal reporting standards, including criminal history rules, retention schedules, and public records laws, and conducts regular audits to maintain data integrity.
• Workflow Management & Process Improvement: Develops and updates records unit procedures to improve efficiency, accuracy, and service delivery. Identifies operational issues and implements solutions or procedural changes.
• Public Records & Information Release Coordination: Reviews and processes public records requests, subpoenas, and court-related documents. Ensures sensitive or restricted information is managed according to legal guidelines and departmental policy.
• Interdepartmental Communication & Support: Serves as a liaison between the records unit and sworn personnel, prosecutors, courts, and other agencies. Provides guidance on report submission, documentation standards, and recordkeeping requirements.

12-Month Objectives

• 3-Month Objectives:
  • Read and understand applicable Department policies and procedures.
  • Evaluate current processes/training manual.
  • Review existing policies/standard operating procedures.
  • Participate in new records management system workflow development.
• 6-Month Objectives:
  • Meet with department unit sergeants/supervisors, discuss current workflow.
  • Document/recommend process initial improvements.
  • Work with facilities during buildout.
• 12-Month Objectives:
  • Become proficient with current records management system.
  • Develop 3-year plan for growth of unit/staff/equipment/software.
  • Modify policies and procedures as needed.
  • Complete public safety records management course (annual requirement to build skillset).

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school.
• Experience: Minimum three years of experience. Experience with Uniform Crime Reporting (UCR) and National Incident-Based Reporting System (NIBRS). Experience as a ‘working supervisor’ in a team-oriented environment with direct contact with the public. Experience with applying applicable retention laws reference public records.
• Certifications and Other Requirements: Valid Arizona Driver’s License.
• Reading: Work requires knowledge of and ability to read State, City, and other applicable statutes.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and general accounting.
• Writing: Work requires the ability to write policies, procedures and guidelines; training manuals; presentations; reports; and correspondence.
• Managerial: Semi-Complex – Work requires supervising and monitoring performance for a regular group of employees including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed.
• Technical Skills: Comprehensive Application – Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment.
• Interpersonal/Human Relations Skills: Moderate – Interactions at this level typically result in recommendations regarding policy development, changes in policy, and implementation of policies.

Pay

Salary: $32.81 - $48.71 Hourly

Benefits

• Vacation Leave: 14 days per year, increasing with longevity. Enhanced vacation benefit recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date).
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity Pay: Beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program
• Onsite Wellness Center/Clinic
• Access to the Goodyear Recreation Center
• Robust Employee Well-being Program
• Free Identity Theft Monitoring and Protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.