Police Reports Supervisor

About the Role

Under direction, supervise and integrate the activities and personnel of the Telephone Reporting Unit with the Records Division on an assigned shift to ensure that non-emergency calls are properly processed and documented in a timely manner.

Requirements

• Associate degree or higher and three (3) years of experience in public safety dispatching, call-taking, or law enforcement record keeping.
• One (1) year of lead or supervisory experience.
• Texas Crime Information Center (TCIC) certification and Texas Law Enforcement Telecommunications System (TLETS) certification required within six (6) months of appointment. All licenses and certificates must be maintained during employment, including continuing education credits.
• Must successfully pass a stringent background investigation.
• Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submission.

Responsibilities

• Oversee service provided to customers, including supervising support staff in providing customer service and receiving non-emergency phone calls for service and report writing in the Police Department's automated records management system.
• Guide customer service provided to the public, departmental personnel, and representatives from other agencies in creating and distributing police reports.
• Assign, schedule, guide, and monitor work of Police Reports Specialists on an assigned shift; ensure adequate personnel are on duty.
• Review calls for quality assurance and adherence to established policies and procedures.
• Monitor unit productivity and efficiency; compile, review, and prepare data reports using specialized equipment and software for management use.
• Ensure that employee timekeeping and payroll actions are submitted for processing promptly.
• Review police reports generated in the unit for accuracy; approve reports to the designated level.
• Intervene when necessary to respond to customer inquiries and resolve concerns.
• Research, investigate, and follow up on citizen and interdepartmental complaints regarding report quality and report-taking operations.
• Serve as a liaison between division management and line personnel.
• Evaluate employee performance; maintain individual performance notes.
• Provide for training and development; identify unit and individual training needs, develop and conduct training as needed.
• Counsel, mentor, motivate, and maintain harmony; resolve staff differences, conflicts, and deficiencies.
• Interview applicants; recommend hiring, discipline, termination, merit pay, or other employee status changes.
• Enforce personnel rules and regulations and work behavior standards firmly and impartially.
• Inform division-level supervisor and manager of ongoing incidents and advise of potentially serious situations.
• Perform duties of Supervisor or other administrative tasks to ensure continuity of Division operations, including monitoring automated communications systems, troubleshooting minor problems, and notifying technicians of equipment failures.
• Review information logs used by unit personnel to ensure all data is accurate and complete.

Benefits

• Life and Health Insurance: The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for dependents are also available. Optional Dental, Vision, and Short Term Disability coverage are selectable. Employees may participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care).
• Employee Assistance Program (EAP): Access to mental health sessions, therapy, and trained counselors to help cope with life’s stressors.
• Wellness Program: Includes wellness education, fitness tests, biometric screenings, group fitness, health coaching, and more.
• Tuition Assistance Program: Encourages personal and professional development by sharing educational costs for Degree, Certifications, Continuing Education, and Books & Equipment.
• Vacation Leave:
  • 0 - 5 years of service: 12 days (3.70 hours per biweekly pay period for 40-hour/week employees).
  • >5 - 15 years of service: 17 days (5.24 hours per biweekly pay period for 40-hour/week employees).
  • >15 years of service: 20 days (6.16 hours per biweekly pay period for 40-hour/week employees).
• Sick Leave: Accrued in accordance with the Rules of the Civil Service Commission.
• Accident with Pay Leave: Applies to occupational injuries and diseases.
• Pregnancy Leave: Treated as any other temporary physical disability; may use accumulated sick leave, annual leave, or unpaid leave.
• Legal Holidays:
  • New Year's Day (January 1)
  • Martin Luther King Holiday (3rd Monday in January)
  • Cesar Chavez Day (March 31)
  • Memorial Day (Last Monday in May)
  • Juneteenth (June 19)
  • Independence Day (July 4)
  • Labor Day (1st Monday in September)
  • Veteran's Day (November 11)
  • Thanksgiving Day (4th Thursday in November)
  • Day after Thanksgiving (Friday following 4th Thursday in November)
  • Christmas Day (December 25)
  • Employee's Birthday
  • Additional holidays as designated by City Council.