Police Records Clerk II

About the role

This position serves as the first point of contact with the general public by walk in or telephone. It involves researching and responding to requests for information from the public in accordance with Department and State guidelines. Responsibilities include managing the lobby records window, processing all public records requests, providing customer service, and assisting with redaction for public records requests.

Responsibilities

• Processes all public records requests for the Police Department including audio, video, and photographs.
• Researches the request, reviews for legal criteria in releasing (under investigation, redaction), and verifies the identity and involvement of the requestor.
• Performs general clerical duties relating to the processing and maintenance of police records.
• Provides customer service by directing customers and staff to appropriate departments or external agencies.
• Answers and directs telephone calls, greets visitors, resolves problems, and answers inquiries.
• Manages the lobby records window.
• Prepares receipts by entering and reconciling in Tyler Cashiering and forwarding to Finance Department.
• Enters citations and trespass notices into records management system.
• Processes crash reports for filing.
• Assists with redaction for public records requests as needed.

Requirements

• Minimum three years experience in a related field.
• Three years of experience in dealing with confidential records and the importance of maintaining that confidentiality.
• A high attention to detail, ability to multitask, desire to be a team player, and a passion for customer service.
• Prior law enforcement experience is ideal.

Qualifications

• Formal Education/Knowledge: Equivalent to four years of high school or equivalency.
• Experience: Minimum three years experience in a related field.
• Certifications and Other Requirements: None.

Skills

• Knowledge of basic operational, technical, or office processes.
• Experience with records management systems.
• Public records release of information.
• Dealing with confidential records.
• Customer service.
• Handling situations involving irate citizens or police intervention.
• Dealing with domestic violence, child custody, and complaints against officers.
• Entering and reconciling data.
• Processing citations and trespass notices.
• Processing crash reports.
• Performing redaction for public records requests.

Benefits

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• Onsite wellness center/clinic.
• Robust employee well-being program.
• Free identify theft monitoring and protection with Aura.
• Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%.
• Plan includes Long Term Disability Benefit.

Pay

$23.57 - $35.00 Hourly

Schedule

Full-Time