Clerk II

About the role

This position assumes responsibility for working together as a team by performing analysis tasks, birth certificate completions, the merging of medical record numbers, release of information and diagnostic verification as assigned.

Responsibilities

• (60%) Primary Job Function as assigned – from the following list; performing analysis tasks, birth certificate completions, the merging of medical record numbers, release of information and diagnostic verification as assigned.
• (20%) Chart prep, Quality Checking, scanning and validation. Other clerical duties as needed.
• (20%) Answering phone and working with internal and external customers.

Other Duties And Responsibilities

• Chart prepping, scanning, QC and Validation.
• Covering other areas of the clerical and Clerk 1 duties as needed.
• Maintains departmental customer relation with all customers such as patients, physicians, other health care professional, general public and MyMichigan Health affiliates.
• Works with non-clerical (coders, transcriptions, charge capture analysis, mpi coordinator) health information staff in the course of their daily duties.
• All other duties as assigned.

Qualifications

High school diploma or GED is required.

Certifications and Licensures

Fingerprinting Required

Skills

• Interpersonal skills needed to communicate successfully with individuals, with groups, on the phone, in writing, and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Physical/Mental Requirements And Typical Working Conditions

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time.
• May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
• May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.