Police Records Clerk II

About the role

This position serves as the first point of contact with the general public by walk-in or telephone. It involves researching and responding to requests for information from the public in accordance with Department and State guidelines. Responsibilities include managing the lobby records window, processing all public records requests for the Police Department, handling background checks, and assisting the public by answering and directing telephone calls.

Responsibilities

• Processes all public records requests for the Police Department including audio, video, and photographs.
• Researches the request, reviews for legal criteria in releasing (under investigation, redaction), and verifies the identity and involvement of the requestor.
• Provides customer service by directing customers and staff to appropriate departments or external agencies.
• Assists the public by answering and directing telephone calls, greeting visitors, resolving problems and answering inquiries.
• Manages the lobby records window.
• Prepares receipts by entering and reconciling in Tyler Cashiering and forwarding to Finance Department.
• Enters citations and trespass notices into records management system.
• Processes crash reports for filing.
• Assists with redaction for public records requests as needed.

Requirements

• Minimum three years experience in a related field.
• Formal Education/Knowledge: Equivalent to four years of high school.
• Experience: Minimum three years experience in a related field.
• Reading: Ability to read general correspondence, records, reports, manuals, court paperwork, and record requests.
• Math: Ability to perform general math calculations such as addition, subtraction, multiplication, and division.

Qualifications

• Must be a U.S. citizen.
• Valid driver's license or ability to obtain one at the time of hire.
• High School Graduate or equivalent.
• Three years of relevant experience.
• No prior convictions for crimes within the past seven years.
• No history of using marijuana within the last six months.
• No history of illegal growing, selling, producing, cultivating, or transporting marijuana.
• No history of using dangerous drugs or narcotics, other than marijuana, in the last seven years.
• No history of using dangerous drugs or narcotics, other than marijuana, more than five times or once since turning 21 years old.
• No history of abusing prescription medication.
• No history of dishonorable discharge from any branch of the United States Armed Services.
• No history of being convicted of traffic violations or offenses which did not result in a conviction.
• No history of being convicted of felonies, misdemeanors, domestic violence offenses, or other criminal charges.
• Experience working with records management systems.
• Experience working in an office environment.
• Experience providing customer service both in person and via telephone.
• Experience working with police records.
• Experience working with confidential records.
• Experience with specific records management systems.

Skills

• Attention to detail.
• Ability to multitask.
• Desire to be a team player.
• Passion for customer service.
• Law enforcement experience preferred.

Benefits

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• Onsite wellness center/clinic.
• Access to the Goodyear Recreation Center.
• Robust employee well-being program.
• Free identity theft monitoring and protection with Aura.
• Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.