Police Records Clerk

About the role

Under supervision of the Records Manager, performs a wide variety of general and/or specialized office support, clerical, and technical work in support of the Police Department; collects, indexes, processes, maintains, retrieves, copies, and distributes confidential law enforcement data and information; performs a variety of record keeping functions including processing police reports; receives and provides assistance to the public at the front counter and over the telephone; and provides other support and assistance to other non-sworn functions and activities of the Seguin Police Department.

Responsibilities

• Performs a variety of technical and clerical duties in support of departmental operations including those related to collecting, indexing, processing, maintaining, retrieving, copying, and distributing technical and confidential law enforcement data and information to include police reports, citations, warrants, protective orders, and subpoenas.
• Enters, maintains, and retrieves data, reports, and information into and from a variety of automated law enforcement records management systems.
• Photocopies and distributes crime, incident, arrest, and accident reports, warrants, subpoenas, follow-up requests, and related paperwork to various agencies including departmental staff, other local and state law enforcement personnel, insurance companies, and agencies and organizations; processes and distributes police reports and criminal complaints to the District Attorney's Office and County Attorney's Office for prosecution.
• Assists, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone; forwards calls to appropriate personnel; takes and provides phone messages; responds to public inquiries for information regarding police reports and other matters; ensures that the release of records complies with state and federal laws.
• Collects fees for copies of reports, records checks, and other matters; prepares and issues receipts; maintains appropriate ledgers and balances register.
• Assists with police file and record management including their destruction and transformation to long term retention methods such as scanning reports and photographs.
• Performs such other duties as may be assigned.

Requirements

• Knowledge of general office equipment, including computer, phones, scanner, copier, and fax machine.
• Ability to communicate effectively both orally and in writing.
• Ability to demonstrate excellent customer service skills.
• Ability to demonstrate proper phone etiquette.
• Ability to perform basic principles of business writing.
• Ability to type at a speed of at least 40 words per minute with a high degree of accuracy.
• Ability to operate a computer using Microsoft Excel and Word applications.

Qualifications

• High school graduation, plus one year clerical experience that demonstrates a general aptitude for working with the public in a multi-task environment.
• Valid Texas Driver's License.

Pay

Starting salary: $18.76/hour.