Police Dispatcher - Dallas

Job Summary

The Dispatcher displays critical thinking and organizational skills necessary to receive, evaluate, and dispatch emergency and non‑emergency calls for assistance. Utilizes effective communication—both verbal and written—to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to operate complex telecommunications, alarm, and computer systems.

Essential Functions

• Answers, evaluates, prioritizes, and dispatches emergency and non‑emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms.
• Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety.
• Oversees a complex system of alarms, computerized access control, and CCTV.
• Remains calm and focused during high‑stress or life‑threatening situations to ensure the appropriate response from Police, Security, and Medical personnel.
• Communicates effectively and professionally with all callers, emergency personnel, and internal departments.

Schedule

This position requires the ability to work rotating shifts, including nights, weekends, and holidays. Flexibility is essential, as coverage may be needed during emergencies, staff shortages, or special events. Dispatch operations run 24/7 to support continuous safety operations.

Background Check / Screening Requirements

All candidates must successfully pass a comprehensive background check in accordance with TCOLE requirements.

Key Success Factors

• Strong communication and multitasking abilities.
• Technological and situational awareness.
• Ability to remain composed under pressure.
• Commitment to professionalism, discretion, and service‑oriented work.

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Highlights include:

• Eligibility on day 1 for all benefits.
• Dollar‑for‑dollar 401(k) match, up to 5%.
• Debt‑free tuition assistance, offering access to many no‑cost and low‑cost degrees, certificates, and more.
• Immediate access to time‑off benefits.
• Note: Benefits may vary based on position type and/or level.

Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: Less than 1 year of experience.
• Certification/License: Certified Telecommunicator Operator (TOC) required within 1 year of hire.