Police Dispatcher

About the Role

The Division of Administration and Finance provides quality campus services to support the university’s mission of teaching, research, and public service. Under the general supervision of the Law Enforcement Dispatch Supervisor, the Police Dispatcher works in a critical campus office that serves as a hub for all alarms and notification systems essential to campus safety. The position operates independently to provide communications via two‑way radios, telephones, and computer systems for university police, dispatch, and telephone operations. It coordinates internal and external communications for both the Police & Parking Services and the broader campus community, maintains excellent knowledge of department and university policies, and is accountable for accurate police reports, dispatch logs, and confidential police records. The role also contributes to the creation and dissemination of legally required crime and activity statistics and serves as a Campus Security Authority under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Key Responsibilities

• Operate police radios, phone consoles, and various equipment and technologies to receive and process requests and information from institutional affiliates, law enforcement, and other public safety agencies.
• Schedule logistics and secure resources for response to emergency incidents on the campus.
• Communicate effectively and provide accurate, detailed instructions to all audiences in high‑stress emergency situations.
• Troubleshoot, triage, and escalate issues according to established policies and procedures.
• Document incidents accurately and adhere to all applicable policies, rules, and regulations.
• Maintain and apply accurate records of department grants.
• Play a key role in the maintenance, creation, and dissemination of legally required crime and activity statistics.

Required Qualifications

• Minimum of a high school diploma or equivalent.
• Must become certified and maintain certification with the Wisconsin Department of Justice Time system, which requires an extensive background and criminal history check.
• Knowledge and experience using computer software, including Microsoft Office Suite (Word, Excel).
• Effective oral and written communication skills.
• Ability to multitask when necessary.

Preferred Qualifications

• Knowledge of policies and procedures of a public safety unit.
• TIME certification.

Compensation

$20 per hour

Benefits

• Paid vacation for 12‑month positions.
• Flexible health insurance with low co‑pays and comprehensive coverage.
• Paid holidays and paid sick days.
• Retirement system vesting after 5 years of employment, providing post‑career income.
• Benefits add an additional 40%+ to the overall financial package and are highly competitive with local industry.
• Benefit eligibility is determined at the point of hire and is prorated based on appointment percentage.

Schedule

Works designated shifts and may be required to work nights, weekends, and holidays based on the shift schedule.

Physical Demands

Office setting that may require sitting for long periods and repetitive motion using computers.