Police Dispatcher

About the role

The Police Dispatcher plays a critical behind-the-scenes role in keeping the campus safe by serving as the communications link between the University Police Department, officers in the field, emergency responders, and the campus community. Working in the Emergency Communications Center (ECC), this position receives and dispatches emergency and non-emergency calls, monitors multiple public safety systems, and provides real-time support during critical incidents.

Responsibilities

• Receive, screen, and dispatch emergency and non-emergency calls using radio, phone, and computer-aided dispatch (CAD) systems.
• Maintain effective communication between campus police officers, parking and community service officers, outside agencies, and the public.
• Monitor and operate public safety systems including CAD, law enforcement databases, fire alarms, CCTV, and access control systems.
• Provide tactical dispatching and scribing support during critical incidents and major campus events.
• Aid walk-in visitors, support public education and outreach efforts, and provide administrative support as needed.

Qualifications

• One year of verifiable experience using a two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent.
• The ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Completion of or ability to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
• Successfully passed a pre-employment, multi-dimensional assessment related to essential dispatching skills.
• Current typing certificate with a passing score of 70 WPM preferred.
• Two years of experience working within a law enforcement agency is preferred.
• Currently employed as a dispatcher within an Emergency Communications Center is preferred.
• Bilingual skills are desirable.

Benefits

Full benefits package includes generous time off, retirement, health coverage, education support, and optional offerings. SDSU is committed to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university community.