Police Dispatcher

About the role

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff, and auxiliary personnel and is operational 24 hours-a-day, year-round.

Responsibilities

• Dispatches answers and screens incoming calls to the police department
• Operates police department and other emergency communications equipment to dispatch officers and other personnel to calls for service, critical incidents and emergencies
• Maintains proficient knowledge of campus geography and surrounding areas
• Supports the department by providing administrative support to the department, other units and organizations on campus property
• Performs other classification related duties as assigned

Qualifications

• High School Diploma/GED or equivalent
• Completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course
• One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years
• Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field
• Ability to effectively converse using police radio systems
• Working knowledge of public safety-related agencies and the respective communication protocols
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations
• Ability to provide clear and concise verbal directions quickly and accurately
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals
• Ability to maintain the confidentiality of sensitive information

Preferred Qualifications

• Expertise in RIMS or similar specialized law enforcement software
• Familiarity with Radionics, Continental or similar alarm systems
• Knowledge of CLETS system
• Familiarity with campus or other organization's Emergency Plan
• Knowledge of database management