Police Communications Officer I (Dispatcher Academy Enrolled/Graduate)

About the role

The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months.

Responsibilities

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond
• Maintains contact with police units to track officer status and respond to need for additional resources
• Maintains contact with various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority
• Aids police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency
• Updates and maintains electronic records and logs of data pertaining to calls and activities
• Maintains video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity

Requirements

• Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months.
• Licenses and/or Certificates: Valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment.

Qualifications

• Must pass a comprehensive background investigation, physical examination, and administrative screening.
• Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays.
• May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing.

Skills

None specified in the job posting.

Benefits

Comprehensive compensation and benefit program that includes:

• Flexible Benefit Plan
• Retirement Plan
• Uniform Allowance
• Education Incentive Pay
• Employee Assistance Program
• Medicare
• Section 125 Medical & Dependent Care Program
• Specialty Pay

Pay

Not specified in the job posting.

Schedule

Rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays.