Police Communications Operator I

About the Role

Operates telephone, radio, and computer systems for computerized radio dispatching, ensuring the safety of officers and the university community. Provides assistance to callers and walk-ins regarding emergencies, found/lost property, parking concerns, and other safety-related issues. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action.

Responsibilities

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using the communications and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two-way radio to dispatch calls to public safety units and to receive and communicate information.
• Monitors the field position and activities of department personnel.
• Transmits requests for emergency services and retrieves various data and records.
• Checks driver’s license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares various logs, reports and forms.
• Performs other job-related duties as assigned.

Requirements

• High school diploma.
• Two years of full-time experience directly related to the job functions.
• Relevant full-time experience using computer systems for entering, updating, and retrieving information.
• State NCIC/FCIC certification or ability to obtain within three months of employment.
• Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
• Valid driver’s license.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

• Experience with 911, police, fire, or emergency medical dispatch.

Skills & Abilities

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of local, state, and federal communication laws.
• Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
• Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
• General knowledge of transit policies and procedures pertaining to the university.
• Knowledge of fire and intrusion alarm monitoring systems and operations.
• Excellent interpersonal, verbal and written communication skills.
• Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to function effectively in high stress emergency situations.
• Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
• Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
• Ability to exercise flexibility, good judgment, and discretion.
• Ability to work evenings, nights and weekends as necessary.

Institutional Values & Behavioral Expectations

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay

New hires start at $19.75/hour ($41,250 annual). After successful completion of training/probation, will be reclassified to Police Communications Operator II with a 5% increase, at $20.75/hour ($43,326.00 annual).

Schedule

Ability to work evenings, nights and weekends as necessary.