Communications Officer/Police Dispatcher

Job Summary

Under the daily supervision of the shift supervisor and the general supervision of the Emergency Preparedness Manager, operates the computer-aided dispatch and record management system (CAD-RMS), radio, telephone communications system, LEADS/NCIC, personal computer, and monitors the computerized alarm system, CCTV as requested. Monitors emergency messages and sends messages via several systems to inform campus community members of threats and dangerous conditions.

Specific Responsibilities

• Operates a 2-way radio, telephone communications system, and LEADS personal computer, involving entering and receiving various information to and from LEADS, NCIC, and other agencies.
• Handles all communications requiring full knowledge of the procedures to be used to dispatch proper assistance, apparatus, and/or personnel.
• Maintains a record of incoming and outgoing calls for service through CAD-RMS.
• Makes sure calls for service are dispatched promptly and processed according to procedures and policies.
• Receives and dispatches emergency (911) calls.
• Receives radio and telephone reports of criminal and non-criminal activity and assigns officers to respond accordingly.
• Maintains the status of calls to ensure they are dispatched and processed efficiently.
• Maintains the locations and availability of police officers.
• Sorts, compiles, and maintains statistical records, including LEADS records.
• Monitors the CCTV system as directed to report to responding police personnel.
• Operates a number of other computerized and manual systems for monitoring possible emergency events and providing warnings to community members.
• Aids with Communications Officer training.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum 2 years of related work experience.

Minimum Competencies

• Ability to read, write, spell, and speak English clearly and correctly.
• Knowledge of proper use and care of radio, telephone, personal computer, CCTV, alert systems, and computerized alarm monitoring systems.
• Ability to handle and prioritize events occurring simultaneously.
• Ability to use personal computers and enter data.
• Pass a typing skills test demonstrating an ability to proficiently type a minimum of 25 words per minute.
• Ability to satisfactorily complete a written pre-employment exam to evaluate the ability to perform successfully in the position.
• Ability to satisfactorily complete a comprehensive pre-employment psychological exam administered by a licensed psychologist, and a financial and criminal background investigation, including criminal history/fingerprint check and driving records check.
• Ability to successfully complete a field training program and a six-month probationary period.
• Ability to successfully complete LEADS certification training and all other training required for the position.
• Ability to maintain communication records.
• Excellent oral and written communication skills.
• Ability to complete reports and records containing pertinent facts in an organized manner.
• Mental alertness and the ability to maintain emotional poise under stress.
• Ability to understand computer operations and applications.
• Ability to receive and carry out instructions from emergency responders.
• Ability to control telephone conversations in order to obtain accurate information and provide correct, understandable instructions to emergency responders.
• Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local agencies, and the general public.

Benefits

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life And Wellness

Northern Illinois University offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development

Northern Illinois University supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.