Police Communications Dispatcher

About the role

The Police Communications Dispatcher position in the College Police Department, located at the District Service Center, requires extensive public contact, experience in a call center or alarm monitoring environment, and modern office practices.

Responsibilities

• Answering emergency calls and providing dispatch services to the public and police officers.
• Processing incoming calls and directing callers to appropriate resources.
• Recording and maintaining accurate records of all calls and incidents.
• Communicating effectively with the public and law enforcement personnel.
• Ensuring compliance with all relevant laws and regulations.
• Performing other related duties as assigned.

Requirements

• Experience in a field requiring extensive public contact.
• Experience in a call center or alarm monitoring environment.
• Strong English usage, grammar, spelling, punctuation, and vocabulary skills.
• Excellent oral and written communication skills.
• Proficiency in modern office practices, procedures, and equipment, including computer hardware and software.
• Knowledge of San Diego city streets and thoroughfares.

Qualifications

• Major: Not specified.
• Desired Qualifications: See above.

SkillsNot specified.

Benefits

• Excellent benefits provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents.
• A temporary probationary period applies to the employee entering this assignment.

Pay

• Range 26* ($4,511.76- $7,201.80) per month based on the current AFT -Classified Professionals Salary Schedule.
• Note: Position reflects market adjustment which is range 26, rather than 19 and there is a 5% shift additive regardless of shift.
• New employees will begin on Step A ($4,511.76), Step B ($4,737.35) with 18 months of verified, paid, full-time equivalent related job experience or up to Step C ($4,974.22) with 36 months of verified, paid, full-time equivalent related job experience.
• For purposes of salary placement, 7.5 semester units (or equivalent quarter units) of directly related coursework from a regularly accredited institution will be equivalent to one (1) year of job experience.
• Step C is the maximum step placement for a new hire, and this is non-negotiable at this time.
• Promoted or transferred employees will be placed as specified in the CBA.
• This position is FLSA Non-exempt (may accrue overtime).

Schedule

• Hours vary.
• Selected candidate must be willing to adjust work days/hours based on the department's needs.

Benefits

• Comprehensive fringe benefit package for full-time classified employees.
• The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options.
• Additional benefits include dental, vision, sick leave, vacation, and opportunities for professional development.