Police Communications Call Taker

About the role

Under general supervision, is responsible for answering non-emergency and 911 emergency calls, and text to assist residents in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment.

Responsibilities

• Answers the 911 universal emergency telephone number in the Police Department.
• Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers.
• Routes emergency telephone calls to the proper governmental agency.
• Affords assistance to Police Officers in obtaining services.
• Determines classification of service request and jurisdiction.
• Maintains a calm response to all emergency situations.
• Performs related duties and fulfills responsibilities as required.

Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• One year of experience in public contact either in person or by telephone.

Qualifications

• Passes a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintains CJIS eligibility.
• Obtains TCLOSE Telecommunicator Certification within one (1) year of employment.
• Obtains TCIC/NCIC, Full Access Certification within six (6) months of employment.
• Meets the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

Skills

• Knowledge of basic telephone techniques and public relations.
• Ability to learn applicable rules and regulations.
• Ability to hear clearly.
• Ability to input and retrieve data from computers.
• Ability to assist irate residents with tactfulness.
• Ability to work long hours of directed concentration.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Benefits

• The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce.
• To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

Pay

Not specified.

Schedule

24 hours a day, 7 days a week, 365 days a year.