Poker Pit Manager
Mohegan Sun · Uncasville, CT · 13 mo ago
ManufacturingFull-time
Primary Duties and Responsibilities
- Responsible for ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures
- Affords assistance with the training, scheduling, counseling, and supervision of the Poker staff
- Ensures the security of the Poker tables and all related equipment and maintains clear lines of communication with the Surveillance Department
- Enforces Internal Controls and Commission regulations
- Improves the skills of the staff through direct involvement, training, counseling, and evaluation of their daily performance
- Serves guests and employees and handles related issues with composure and professionalism
- Greets guests with a smile and friendly welcome and promotes superior guest service
Secondary Duties and Responsibilities
- Ensures the accuracy and integrity of the Player Rating System
- Keeps abreast of all special events, entertainment, and employee activities throughout the property
- Provides superior guest service
Minimum Education and Qualifications
- High School Diploma or equivalent
- Two years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environment
- Must be able to read, write, and communicate effectively in English
Training Requirements
- Must attend all appropriate Human Resources Supervisor Training classes
- Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manuel
- Fully understands all gaming rules and regulations
- Required to attend annual CTR/SARC training and refresher courses
- Knowledgeable of Ascent, EmpowerTime, and Manager Self Service systems
Physical Demands and Work Environment
- Must be able to bend, stand, and stretch for long periods of time
- Must be able to work in a casino environment with smoke, low lighting, and loud music and noises
- Must be able to work in a fast-paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours